Eleni Adamopoulou

Eleni Adamopoulou

International Hellenic University

Eleni's lectures

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Eleni Adamopoulou · AIAI 2020

An Overview of Chatbot Technology

The use of chatbots evolved rapidly in numerous fields in recent years. In this presentation, we first present a historical overview of the evolution of the international community's interest in chatbots. Next, we discuss the motivations that drive the use of chatbots, and we clarify chatbots' usefulness in a variety of areas. Moreover, we highlight the impact of social stereotypes on chat-bots design. After clarifying necessary technological concepts, we move on to a chatbot classification based on various criteria, such as the area of knowledge they refer to, the need they serve and others. Furthermore, we present the general architecture of modern chatbots while also mentioning the main platforms for their creation.